• Your order will ship within 24 hours on business days. We prioritize swift delivery so you can enjoy your Onola Watch as soon as possible.

• Yes, we offer free standard shipping on most orders. Elegance shouldn’t come with extra fees!

• International orders may be subject to import duties and taxes, typically around 20% of the merchandise value. These fees vary by country, so we recommend contacting your local customs office for specifics. While we can’t control these charges, we ensure a smooth delivery process.

• If you need to modify your order, please contact us immediately. Once the warehouse processes your order, changes may no longer be possible.

“Unfulfilled” means we’ve received your order, and it’s being prepared for shipment. Once shipped, you’ll receive a tracking number, and the status will change to “Fulfilled.

• If your order was unexpectedly canceled, it might be due to our fraud filter being overly cautious. If this was a mistake, we recommend trying again with PayPal for a secure and easy checkout.

• Our watches feature a Japanese Miyota Precision Quartz Movement, renowned for its accuracy and reliability.

• Yes, most (if not all) of our watches are waterproof, so you can dive in style!

• We use genuine cow-hide leather straps for comfort and durability, and hardened mineral crystal glass to protect your timepiece.

• We offer a one-year warranty on all watches. If anything goes wrong due to our craftsmanship, we’ll repair or replace your watch—no hassle. Just keep your receipt!

• Yes, we offer free returns within 30 days for any brand-new product. This applies to both domestic and international orders placed on onola.watch.

• Reach out to our team at support@onola.watch with your order number and reason for return. We’ll guide you through the process.

• For warranty issues, contact us at support@onola.watch. We’re here to ensure your watch is repaired or replaced promptly.

• Once your order ships, you’ll receive a tracking number via email. You can use this to check your delivery status on our Track My Order page.

• You can reach our friendly team at support@onola.watch. We’re here to assist you with any questions or concerns.