Shipping & Returns:

Elevate Your Experience

Within 24 Hours: Once you’ve chosen your watch, we spring into action. Your order ships within 24 hours (business days). No waiting around; your wrist deserves elegance now.
Free & Fast: Enjoy free standard shipping on most orders. Because elegance shouldn’t come with extra fees.

Transparent Guidelines: Your order may be subject to import duties and taxes, typically around 20% of the merchandise value. However, this varies by country. Contact your customs office for specifics.
Our Promise: ONOLA cannot control these charges, but we promise to make your journey smooth. You’ll be responsible for customs clearance fees, but we’ll handle the rest.

Change Requests: Need to modify your order? Contact us immediately. Once our warehouse processes it, changes become tricky.
Order Status: “Unfulfilled” means we’ve received your order. Once shipped, you’ll get a tracking number and a “Fulfilled” status.
Order Cancellation: If your order was unexpectedly canceled, our fraud filter might be cautious. If not true, try PayPal—it’s secure and easy.

Precision Movement: Our watches feature a Japanese Miyota Precision Quartz Movement—renowned for accuracy.
Waterproof Assurance: Most, if not all, of our watches are waterproof. Dive in style!
Leather Luxury: Genuine cow-hide leather straps ensure comfort and durability.
Crystal Clarity: Hardened mineral crystal glass protects your timepiece.
One-Year Warranty: We stand by our craftsmanship. If anything goes wrong due to our fault, we’ll repair or replace it—no hassle. Just keep your receipt.

Free Returns: Any brand-new product can be returned within 30 days. We offer free returns for domestic and international orders placed on onola.watch
Warranty Claims: For warranty issues, contact us at support@onola.watch We’ve got your back.

Reach Out: Contact our friendly team. We’re here to guide you through the process.
Details Matter: Share your order number and reason for return. We listen, learn, and improve.
Pack & Ship: Safely pack your watch, send it back, and let us work our magic.

ONOLA Watches—where elegance meets efficiency. Your journey begins here.